Shipping & Returns Policy

Effective Date: 5th August, 2025
Last Updated: 15th August, 2025

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📦 Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

• Standard Shipping – 3–7 business days (within Nigeria)
• Express Shipping – 1–3 business days (within Nigeria)
• International Shipping – 7–21 business days (varies by location)

Note: Delivery times are estimates and may be affected by courier delays, customs inspections, or weather conditions.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order weight. We may offer free shipping during promotions or for orders above a certain amount.

4. Tracking Your Order

Once shipped, you will receive a tracking number via email/SMS to monitor your order’s progress.

5. Customs & Duties (International Orders)

International customers are responsible for any customs fees, import duties, or local taxes applicable in their country.

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🔄 Returns & Exchange Policy

1. Eligibility for Returns

We accept returns within 7 days of receiving your order if:

• The item is unused, in its original packaging, and in the same condition you received it.
• You have proof of purchase (order number or receipt).

2. Non-Returnable Items

• Perishable goods (e.g., food items)
• Personal care products (e.g., cosmetics, opened supplements)
• Items marked “Final Sale” or “Non-Returnable”

3. How to Request a Return

Contact us at [Insert Email] within 7 days of receiving your order. Provide your order number, reason for return, and photos if the item is damaged or defective. We will send you return instructions and the return address.

4. Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to our error (wrong item, damaged product). For defective or incorrect products, we provide a prepaid return label.

5. Refund Process

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

If you need an exchange for the same product (different size, color, etc.), please indicate this when contacting us. Exchanges are processed upon receipt and inspection of the returned item.

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📩 Contact Us

For questions about shipping or returns, contact us at:
Email: selfrise360@gmail.com
Phone/WhatsApp: +2349011926918