PugaPay Terms of Use
1. Introduction
PUGA TRINICARE ("we", "our", "platform") provides digital health and payment facilitation services through its platform, including PugaPay. By using our services, you agree to these Terms.
2. Nature of Services
PUGA TRINICARE does NOT operate as a bank, financial institution, or money deposit service. All financial transactions are processed through licensed third-party providers, including Paystack. We act solely as a technology platform that facilitates payments.
3. Custody of Funds
PUGA TRINICARE does not hold, store, or control customer funds. All funds are held and managed by licensed payment processors. Users acknowledge that funds are not deposits with PUGA TRINICARE and we have no fiduciary responsibility over such funds.
4. Payments and Transactions
Payments initiated on the platform are executed via third-party providers. Transaction success, delays, or failures are subject to payment processor systems and banking infrastructure. PUGA TRINICARE is not liable for processor-related failures.
5. Wallet Functionality
Where 'wallet' features exist, they represent a virtual interface only. They do not constitute a stored-value account operated by PUGA TRINICARE. All balances are mirrored representations of funds held by licensed providers.
6. KYC & Compliance
Users agree to provide accurate information for identity verification, fraud prevention, and regulatory compliance. We may share data with payment processors and regulatory authorities where required.
7. AML & Compliance
PUGA TRINICARE complies with AML requirements under the Special Control Unit Against Money Laundering. We reserve the right to suspend accounts, report suspicious transactions, and restrict services.
8. Prohibited Activities
- Fraud
- Money Laundering
- Terrorism Financing
- Illegal Transactions
Violation leads to immediate suspension and reporting.
9. Limitation of Liability
PUGA TRINICARE shall not be liable for financial losses due to third-party processors, banking system failures, or delays outside our control. We operate as a technology platform and do not require direct licensing from the Central Bank of Nigeria under our current model.
Financial Inquiries